Responsible Gaming

Our Commitment to Responsible Gaming

At Aurora Jackpot (www.aurorajackpot.ca), we believe luxury experiences should never come at the cost of your financial or emotional wellbeing. We are dedicated to providing a safe, responsible gaming environment for all our VIP members.

Age Verification

You must be 19 years or older to participate in lottery gaming in Canada. Aurora Jackpot strictly enforces age verification:

• Age confirmation required during registration
• Government-issued ID verification for all accounts
• Additional verification may be requested for prize claims
• Zero tolerance for underage gaming attempts

Recognizing Problem Gaming

Gaming becomes problematic when it negatively impacts your life. Warning signs include:

• Financial: Spending more than you can afford, borrowing money to play, neglecting bills
• Time: Gaming interferes with work, family, or personal responsibilities
• Emotional: Feeling guilty, anxious, or depressed about gaming
• Behavioral: Hiding gaming activities, lying about spending, chasing losses
• Relationships: Gaming causes conflicts with loved ones
• Mental Health: Using gaming as an escape from problems or negative feelings

Self-Assessment

Ask yourself these questions honestly:

• Do you spend more on lottery tickets than you intended?
• Has gaming caused financial problems for you or your household?
• Do you feel the need to increase ticket purchases to maintain excitement?
• Have you tried to cut back but couldn't?
• Does gaming interfere with your daily responsibilities?
• Do you game to escape problems or relieve negative feelings?

If you answered "yes" to one or more questions, consider seeking help from the resources below.

Responsible Gaming Tools

Aurora Jackpot provides several tools to help you maintain control:

1. Deposit Limits

• Set daily, weekly, or monthly spending limits
• Limits are binding once set and cannot be increased immediately
• Decreases take effect immediately; increases require a 24-hour cooling-off period

2. Time Limits

• Set reminders for how long you've been on the platform
• Automatic logout after specified periods
• Session time tracking in your account dashboard

3. Self-Exclusion

• Temporary: 24 hours, 7 days, 30 days, or 90 days
• Extended: 6 months to 5 years
• Permanent: Lifetime exclusion option available

During self-exclusion, you cannot access your account, purchase tickets, or claim prizes (excluding pre-existing wins).

4. Reality Checks

• Pop-up reminders showing how long you've been active
• Spending summaries and financial tracking
• Customizable reminder frequency

Getting Help

If you or someone you know needs support, confidential help is available:

Tips for Responsible Gaming

• Set a budget: Only spend what you can afford to lose
• Set time limits: Don't let gaming interfere with daily life
• Don't chase losses: Accept losses as part of entertainment cost
• Take breaks: Regular breaks help maintain perspective
• Never borrow: Never borrow money or use credit to play
• Balance activities: Maintain other hobbies and social connections
• Avoid alcohol: Don't play while under the influence
• Understand odds: Remember that winning is based on chance

Supporting Loved Ones

If someone you care about shows signs of problem gaming:

• Express concern without judgment
• Encourage them to seek professional help
• Offer to accompany them to support services
• Set boundaries to protect yourself financially
• Consider seeking support for yourself (Gam-Anon)

Aurora Jackpot Support

Our VIP concierge team is trained to recognize problem gaming signs and can:

• Help you activate responsible gaming tools
• Provide information about support resources
• Process self-exclusion requests immediately
• Connect you with professional help services

Contact: 1-800-AURORA1 | [email protected]

Industry Standards

Aurora Jackpot adheres to:

• Canadian Gaming Association Responsible Gaming Standards
• Provincial lottery regulations and oversight
• RG Check accreditation (Responsible Gambling Council)
• International Association of Gaming Regulators (IAGR) guidelines

Further Resources

• Responsible Gambling Council: www.responsiblegambling.org
• Know Your Limit: www.knowyourlimit.ca
• Canadian Centre on Substance Use and Addiction: www.ccsa.ca
• Mental Health Commission of Canada: www.mentalhealthcommission.ca

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