Responsible Gaming

Your Well-being Is Our Priority

At Aurora Jackpot Lottery, we are committed to promoting responsible gaming and ensuring that our lottery services remain a fun and entertaining experience. We believe that lottery participation should be enjoyable and never cause harm to you or your loved ones.

1. Our Commitment

We are dedicated to:

  • Preventing underage gambling by verifying all players are 18 or older
  • Providing tools and resources to help you stay in control
  • Promoting awareness about responsible gaming practices
  • Supporting those who may be experiencing gambling-related problems
  • Complying with all regulatory requirements and industry best practices

2. Play Responsibly

To maintain a healthy relationship with lottery gaming, keep these principles in mind:

  • Set a Budget: Only spend money you can afford to lose. Never borrow money to play.
  • Set Time Limits: Allocate specific time for lottery participation and stick to it.
  • Keep It Fun: Remember that lotteries are games of chance meant for entertainment.
  • Never Chase Losses: Accept that losses are part of the game and never try to win back lost money.
  • Stay Balanced: Maintain other interests and activities in your life.
  • Be Aware: Recognize the signs of problem gambling in yourself and others.

3. Self-Assessment Questions

Ask yourself these questions to evaluate your gaming habits:

  • Do you spend more money on lottery tickets than you can afford?
  • Do you feel the need to play with increasing amounts of money?
  • Have you tried to cut down on playing but couldn't?
  • Do you feel restless or irritable when trying to stop?
  • Do you use lottery playing to escape from problems or relieve anxiety?
  • Have you lied to family or friends about your gambling?
  • Have gambling debts caused financial problems for you or your family?

If you answered "yes" to one or more of these questions, you may want to consider seeking help.

4. Self-Control Tools

We provide several tools to help you maintain control over your gaming:

Deposit Limits

Set daily, weekly, or monthly deposit limits on your account. Once you reach your limit, you won't be able to deposit more until the time period resets.

Spending Limits

Control how much you can spend on lottery tickets within a specific time period.

Time Reminders

Receive notifications about how long you've been playing to help you stay aware of your time spent.

Self-Exclusion

Temporarily or permanently exclude yourself from using our services. During this period, you will not be able to access your account or purchase tickets.

Reality Checks

Set up regular reminders that display your playing time and spending to help you stay informed about your gaming activity.

5. Underage Gaming Prevention

We take the prevention of underage gambling very seriously:

  • All players must be 18 years of age or older
  • We verify age and identity during account registration
  • We may request additional verification documents if needed
  • Parents should supervise their children's internet use
  • We work with authorities to enforce age restrictions

6. Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a gambling problem:

  • Spending more money than you can afford on lottery tickets
  • Lying about or hiding your gambling activities
  • Neglecting work, family, or personal responsibilities
  • Borrowing money or selling possessions to gamble
  • Feeling anxious, depressed, or suicidal due to gambling
  • Experiencing relationship problems because of gambling
  • Gambling to escape problems or emotional pain

7. Get Help

If you or someone you know is experiencing gambling problems, help is available:

Canadian Resources

Québec-Specific Resources

International Resources

8. Support for Family and Friends

If you're concerned about a loved one's gambling:

  • Talk to them in a caring and non-judgmental way
  • Encourage them to seek professional help
  • Consider seeking support for yourself through counseling or support groups
  • Set boundaries around financial matters
  • Remember that recovery is possible with proper support

9. Our Policies

Aurora Jackpot Lottery adheres to strict responsible gaming policies:

  • We do not target vulnerable individuals or problem gamblers
  • Our marketing materials include responsible gaming messages
  • We train our staff to recognize and respond to problem gambling signs
  • We cooperate with regulatory bodies and support organizations
  • We continuously review and improve our responsible gaming measures

10. Third-Party Verification

Our responsible gaming practices are regularly reviewed and certified by independent organizations to ensure we meet the highest standards of player protection.

11. Contact Us

If you have questions about our responsible gaming policies or need assistance with self-control tools, please contact us:

Aurora Jackpot Lottery
Responsible Gaming Team
Email: [email protected]
Phone: 1-800-AURORA-1
Address: Toronto, ON, Canada

Remember

When the fun stops, stop. Gambling should be entertainment, not a way to make money or solve financial problems. If you feel you're losing control, reach out for help immediately. You're not alone, and support is available 24/7.